My app doesn't appear in the 'in development section'

App Platform
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1

Hello, team.

I am currently testing APP id 343050 and have encountered an issue that prevents the draft version from appearing in the production portal.

Context & Steps Taken

  1. The ZIP package installs successfully and is listed under Admin → Apps → Custom Apps with status Draft.
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  2. My account has Admin privileges
  3. There is no app in the development section
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Could you kindly:

  1. Verify whether additional flags or headers are required for draft apps to render in production.
  2. Confirm that the runtime specification "node": "18" (or 18.18.0) is fully supported on our Freshdesk plan.
  3. Advise on any hidden cache or account-level setting that might block draft apps
  4. Provide a recommended troubleshooting checklist or a minimal example app that definitely renders in draft mode, so we can isolate the variable.

Please let me know if you need log exports, the exact ZIP, or a short screen recording of the steps above. I appreciate your prompt guidance; resolving this will let us continue with bounce-ticket merging and save the team significant manual effort.

Thank you in advance for your help.

Best regards.

2

Hi @Alla,

Welcome to the Freshworks developer community!

The app has to be in the “in-development” state to appear in the Marketplace. The draft apps will not appear until they’re saved for testing.
Please refer to the app submission steps - Freshworks Developer Docs | Custom apps

3

Hello @Raviraj
This app also does not appear even in test mode!
Please check

4

Hi @Alla,

Can you please share the image of the app state again in the Developer Portal and in the Marketplace?

5

Hi! Please check:

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6

Hi @Alla,

The draft state apps will not be available for installing. Please publish the app and the state should change to “in-developer” for Test version or “published” for Live version of custom app.

Please try alternative buttons to publish the app and try again.

7

Hi @Raviraj

I’ve tried this many times since I created it: it doesn’t work!!!
Could you please just create a ticket and check what the problem is?

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