I worked for Birdie and we developed a Birdie app for Freshdesk and Freshchat a few months ago.
However, we are facing an issue where Birdie doesn’t display on the Freshchat marketplace when customers are on Freshchat. Here is a screenshot of the marketplace I’m referring to:
However, it does appear on the Freshworks marketplace at: Freshchat Birdie - Screen Recording & CoBrowsing Integration | Freshworks Marketplace
Could you please advise on what we can do to ensure that the Birdie app is displayed on the Freshchat marketplace as shown in my screenshot?
Thank you in advance.