Before creating a topic,
1. Describe the challenge that you are facing or the topic that you want to discuss
I am using the ticket filter API to get the number of today’s resolved tickets , but i noticed that there is difference between api result and freshdesk website result due to time zone difference
2. Please format code snippets by enclosing it with ``` (triple backticks). For example,
this the the request that i am using :
curl -v -u Token -X GET ‘https://extensya5.freshdesk.com/api/v2/search/tickets?query=“created_at:‘2022-05-22’%20AND%20status:4”’
3. in freshdesk website i am getting
60 tickets
in the api I am getting
52 tickets
I’ve tried to add time to the query but i got this error :
It should be a valid date in the ‘yyyy-mm-dd’ format",“code”:“invalid_value”
so how to get the correct results from the API?