Need to a create a note by logged in user in custom app

Hi Guys,

Scope is:
Need to create a note by logged in user from the custom app, to trigger create conversation without refer API Key user.


in the documentation.

Result is:


Got the reference(below link) to solve the step1 issue:

Result is:
The note is successfully created but there is a glitch in the UI.



1 Like

Hi @Karuppu_Samy,

Is this issue still persists?

If this issue persists only for the ticket created this way, could you share code snippet of how the ticket has been created?

Hi @Raviraj,

Thank you for the response.

Yeah, That issue still persist.

We handled that the issue different way, it’s working


@Karuppu_Samy If you could describe the alternate way that worked for you, it would be helpful for others facing the similar issue.