Hello, I am trying to setup an app for a customer that will work on the new_email_background placeholder.
The idea is that they want to map groups with email address to then populate in the “From” , attached a screenshot of the box.
My question is, is there a selector for that “From” on the new_email page ?
Thank you,
Hi @Paul_Paturle ,
Greetings!
Are you referring to the onChange event as the selector for the “From” field?
If I’m mistaken, please feel free to correct me.
You seem to be mapping the corresponding groups based on the selected “From” email, correct?
If that’s the case, you could use ticket.fromChanged, Kindly find the below link for the reference
Hello Anish,
Thank you for your response, yes indeed that would be the event, but I am looking for a “setValue” on that field instead of listening to an event, is there any ? I couldn’t find information on the docs.
Thank you,
Hi @Paul_Paturle ,
I understand your concern. While I’m unsure about setting the values for the “from” field, we can try using other dropdown fields. However, I’ve encountered an issue where setting options leads to problems.
There’s already a post addressing this issue. If you follow up there, it may help align the concerns and increase the visibility.
