New Ticket Bubble is not showing up automatically

I am experiencing a bug that is not allowing my ‘new ticket’ bubble to show up. The only way to get my tickets to update is to refresh the Helpdesk. Does anyone know a fix for this?

Hello @Anthony_C, what browser are you using? And do you have any extensions enabled?

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Hi @Zach I am currently using Chrome with only Grammarly running. This is the same as all of my coworkers that are not experiencing the issue.

Hi @Anthony_C,
Welcome to the community :raised_hands:! Thanks for bringing this to our attention. Can you share a screen grab / recording of the same? This will be helpful for diagnosis by the :freshdesk: freshdesk team