Not able to turn off default OLA's for task

Hello Team,

We need to create a workflow for creating different tasks with different due by times, and unable to do so because the default OLA’s for tasks are greyed out and cannot be turned off. I’m able to toggle them on and off in my other instances, this needs to be urgently checked.

Hi Anish,

You should probably reach out to the support: support@freshservice.com