Hi Team,
I’m trying to add a private note through the custom app to a ticket in Freshdesk. In order to notify the agent assigned to the ticket I’m adding the agent’s email to notify_email field.
The private note gets added to the ticket. But it does not trigger an email to the agent.
When creating a private note through UI it works to trigger the email but not through API.
https://support-help.freshdesk.com/api/v2/tickets/2/notes
{
"body": "Test",
"notify_emails": ["test@gmail.com"],
"incoming": true
}
Is there any field I’m missing here? Thanks in advance 