Notify email field in add private note does not trigger email

Hi Team,

I’m trying to add a private note through the custom app to a ticket in Freshdesk. In order to notify the agent assigned to the ticket I’m adding the agent’s email to notify_email field.

The private note gets added to the ticket. But it does not trigger an email to the agent.
When creating a private note through UI it works to trigger the email but not through API.
    "body": "Test",
    "notify_emails": [""],
    "incoming": true

Is there any field I’m missing here? Thanks in advance :slightly_smiling_face:

Hi Team,

Can someone help me with this please?