We are trying to open the “Reply” window as per the documentation, but the window is not opening. No error messages in the console.
We tried with the same code in freshdesk and it works there.
I’m able to reproduce the issue. I have reported it to the Freshservice team by raising a support ticket (15186082) on your behalf.
Please reply to follow-ups on the ticket.
The product team has confirmed that this is the correct syntax for the interface methods to open the reply and note window and add text.
For opening the reply editor and adding text to it,
client.interface.trigger('click', { id: 'openReply', text: 'Text to be inserted' });
For opening the note editor and adding text to it,
client.interface.trigger('click', { id: 'openNote', text: 'Text to be inserted' });
It was a mistake made when migrating the docs to the new docs portal. We will fix the same on the documentation soon.
This topic was automatically closed 6 days after the last reply. New replies are no longer allowed.