Problem statement:
Unable to get the ticket# when we use AmeyoR4 app to use outbound calls
Steps followed:
AmeyoR4 app was installed in Freshdesk and click to call option integrated where agent open particular ticket and clicking the work number the outbound calls were successfully initiated via Ameyo to customer.
However, Ameyo is unable to get the ticket number from Freshdesk.
Hi @Arun1, given this is an app-specific issue, you will need to contact the app developers. If you are in touch with them, please ask them to reply to this thread so we can help debug the issue.
We will need to know the expected behaviour and see the code used to implement it.