Panel in the sidebar on the company details page via Custom App

[Gerke_Kok]

We have a Custom App that displays as panel in the sidebar of the ticket- & contact-detail-screens. This is managed from the manifest.json.

We would also like to see the same panel in the sidebar when looking at the company details. Could this be made possible, please?

[Saif (Saif Ali Shaik)]

I looked up the documentation - Placeholders

It appears that apps on the company details page are primarily run in the background. So I guess Freshdesk does not provide placeholder for developers to run them in this section you are referring.

But I see the value it provides. I will capture this as a feature request to the product teams.

[Gerke_Kok]

Thanks Saif Ali. Can you give any indication as to when this might be implemented?

[Gerke_Kok]

Dear Saif Ali Shaik,

any update on this? Will this become available in the near future?

The reason I’m asking this is that even the company_background does not give access to the company data via client.data.get(“company”). How else can I work with context information to help our our support-people, please?

with kind regards,
Gerke

[Gerke_Kok]

Dear Freshwork developers,

any update on this. It would make the live of our support people a lot easier. And might even become a deal-breaker when a product review is started.

with kind regards,
Gerke