Hello,
We have developed the clone ticket app and published that in the Freshservice marketplace as a public app. The app went live more than an year ago.
One of the customers have reported a bug in the clone ticket app where they are unable to clone a few tickets in their Freshservice instance. Upon further analysis, the Create Ticket API which is responsible for cloning the ticket is throwing the following error :
the error says that “request payload is too large”
When checking the size of the ticket’s JSON response using view a ticket API call, We found out that the JSON is 128KB in size. PFA
Please help me with the following queries :
- Is this the expected error since the payload size is too large?
- What is the size limit for request payloads while consuming Freshservice APIs
- Are there any ways to overcome this?
Your help is much appreciated. Thank you!