Payload limit exceeded error in Freshservice API

Hello,
We have developed the clone ticket app and published that in the Freshservice marketplace as a public app. The app went live more than an year ago.

One of the customers have reported a bug in the clone ticket app where they are unable to clone a few tickets in their Freshservice instance. Upon further analysis, the Create Ticket API which is responsible for cloning the ticket is throwing the following error :

the error says that “request payload is too large

When checking the size of the ticket’s JSON response using view a ticket API call, We found out that the JSON is 128KB in size. PFA

Please help me with the following queries :

  1. Is this the expected error since the payload size is too large?
  2. What is the size limit for request payloads while consuming Freshservice APIs
  3. Are there any ways to overcome this?

Your help is much appreciated. Thank you!

gentle follow up on my post. Can someone please help us with this? Thank you!