Payload Too Large Error for tickets with many images/replies

Hello @Alex_Degregori ,

Greetings!

It appears that you’ve been attempting to fetch conversations to extract attachments, and this issue may occur when the conversation size exceeds a certain limit.

Please note that there is a 6MB hard limit on the response size for requests.

I hope this post helps: reference.

By default, 30 objects are returned per page, but you can adjust this by adding the per_page parameter to the query.

In this case, you can reduce the data per page, but please be mindful of the rate limits.

Hope this helps.

Thanks,
Anish S