Hello,
We are using a custom app to manage attachments on an FD ticket. On certain tickets with too many attachments, we encounter the error message “Response size exceeded maximum limit” from the APP source.
This may be related to the 6 MB limit for response handling in marketplace services. Is it possible to lift the restriction or increase the size on the backend?
Hey @Khoushik_Sankar,
We do have a 6MB hard limit on the response size.
However, can you help me understand what APIs are these and the use case so that I can help you better?
Sure, it’s the same use case as the marketplace app: Freshdesk Attachment Manager Integration | Freshworks Marketplace
In some instances, when there are multiple attachments, the app fails to work with the error message:
Therefore, I am asking if we can increase the response size, as I don’t see any possible change to the API that may fix this problem. Is there?
