Possibility of Increasing Entity API Rate Limit in Freshdesk

[Sateshsoundar_Namas1 (Sateshsoundar Namasivayam)]

Hello,

I am reaching out to inquire about the possibility of increasing the rate limit for the Entity API in Freshdesk. Our team has been experiencing limitations due to the current rate limits, which impacts our workflow efficiency and our ability to integrate with other systems smoothly.

Thanks in advance,
Sateshsoundar N.

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Sateshsoundar_Namas1,
Thanks for bringing this to our attention.

What has been your API usage? And if you are referring to the Entity Storage capability, you can raise the rate limit increase request and this is increased on a case-by-case basis.