Proactive messaging reports

Product
1

hello,

I I was reading the documentation of the freshchat reports and I have been pulling reports from there and observing the data.
https://developers.freshchat.com/api/#reports
I want to know how can I report the messages sent via proactive whats app as I was not able to sort this out.

thanks!

2

Whatsapp proactive reports are not available via APIs. However, the usage metrics are available as an in-product feature

3

thanks for your reply, for some reason that option is not present in my account.

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thanks

4

Could you share your URL or the appid? Do you know if the account is omnichannel?

5

it’s pro omnichannel, it’s https://corefone9.freshchat.com/
thanks.

6

@AnandVasagam the support told me that the new accounts are the only ones that have this feature available, they referred to Whats-app insights which I already have installed, but unfortunately the level or report is pretty basic. Just looking to have at least date / number and status (delivered not delivered)
tx
Dt