Product events not triggering in "Platform version 3.0+"

App Platform
, , ,
1

Hi,
I’m trying to create a global app that sends the payload of the event to webhook.site. The app works well when installed in Freshdesk, but the problem arises when it is installed in FreshCRM or Freshservice. It neither sends the webhook nor adds logs.

I have attached my manifest.json and server.js files below for reference. Please let me know if I am missing something or need to make adjustments.

server.js

const axios = require("axios");

exports = {
  webhookHandler: async function (args) {
    console.log(args.event, "WEBHOOK RECEIVED");
    const { url } = args.iparams;
    console.log('Before sending webhook');
    await axios.post(url, args)
    console.log('After sending webhook');
  }
};

manifest.json

{
  "platform-version": "3.0",
  "modules": {
    "common": {},
    "support_ticket": {
      "events": {
        "onTicketCreate": {
          "handler": "webhookHandler"
        },
        "onConversationCreate": {
          "handler": "webhookHandler"
        },
        "onTicketUpdate": {
          "handler": "webhookHandler"
        }
      }
    },
    "support_agent": {
      "events": {
        "onAgentUpdate": {
          "handler": "webhookHandler"
        },
        "onAgentCreate": {
          "handler": "webhookHandler"
        }
      }
    },
    "service_ticket": {
      "event": {
        "onTicketCreate": {
          "handler": "webhookHandler"
        },
        "onTicketUpdate": {
          "handler": "webhookHandler"
        },
        "onConversationCreate": {
          "handler": "webhookHandler"
        }
      }
    },
    "chat_conversation": {
      "event": {
        "onAgentCustomStatusUpdate": {
          "handler": "webhookHandler"
        },
        "onConversationCreate": {
          "handler": "webhookHandler"
        },
        "onConversationUpdate": {
          "handler": "webhookHandler"
        }
      }
    }
  },
  "engines": {
    "node": "18.20.4",
    "fdk": "9.2.1"
  },
  "dependencies": {
    "axios": "0.27.2"
  }
}