Our business is very eager to use the Project Module in FreshService; however, we have found the inability to re-order project tasks or insert new tasks at any position within the project plan view quite limiting.
This is particularly challenging when working with project templates that require updates or when needing to add custom tasks for specific projects.
Could we request a development enhancement to support this functionality?
Additionally, has anyone else encountered this issue, and if so, have you found any effective workarounds?
Hello @shauna.drumm , as @danielsoderlund mentioned, you will want to post this in the Refresh Community as well. But I hate to say it, this is a feature that has been missing since the beginning and has been brought up several times with their product team. My group has resorted to working project using the Kanban board so that we can rearrange tasks in their appropriate columns so we know what to work next. Not the greatest if you prefer a task list with some flexibility. Sorry I don’t have better news.