Public ticket page customization ({% snippet ticket_details %}) placeholder

Hello I’m tring to add 2 quistions at the public page ( after ticket submited) I try to add this 2 quistions at the ticket fields but one I use {% snippet ticket_details %} it show all the ticket fileds how can I hide all and leave only the 2 I want to update it?

Hi @AlAnoud_AlZamil,

We do not have portal customization experts in the community yet. Please contact the Freshservice support ( to get help with your requirement.