Hi @Kefilwe,
Welcome to our community! 
The APIs provided by Freshworks can be found from https://developer.freshdesk.com/api and the ticket export can be automated with Analytics in Freshdesk and the file can be fetched via API if required. Refer to this article for exporting the ticket analytics data.
If any specific details are missing or unachievable, please post here to get help from the community.