Query Regarding Retrieving Specific Contact Update Details

Hi Support,

We would like to obtain information regarding contact updates. Specifically, when a contact is updated, we need to know what specific details were changed by the requester. Could you please assist us in determining if there’s a way to achieve this?

Thanks,
Claret Ivin

Hi @Claret_Ivin ,

Greetings!

Upon checking, no change events are specifically for the Contact details page.

If you’d like to be notified when contact information is updated, you can use product events. These events, like Contact creation or updates, trigger your app to run the necessary logic.

https://developers.freshworks.com/docs/app-sdk/v2.3/freshdesk/serverless-apps/product-events/oncontact/#oncontactupdate

This will allow you to access the updated contact details.

Hope this helps!