Raise timeout for serverless app api requests


We currently have a ticket integration, serverless app, in production that times out before the response comes back from our customers system.

We have had this raised to 10 seconds in the past but unfortunately, at certain times of the day, we are seeing response times of up to 13 seconds. Optimization on our end is not needed, nor is it an option as the timeout occurs while we wait for their system to send the response back. Our payload makes it over there very fast.

So we need this raised to 13 or more seconds on this custom, serverless app. How can we get this done?

@cchambs - Over past few times, more and more developers ask discussed about this. Recently, we introduced a way for developers to mention timeout for handlers within server.js. Not sure you’ve checked this. Let me know if that’s helpful?

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