November 5, 2020, 9:33am
We are developing a voice and SMS service app to integrate with Freshsales. And I found that the number of API calls is limited, according to the plans (
Does Freshsales have API request limits for an account ? : Freshsales)
Due to these limits, we have a couple of trouble as below:
Search API: /api/search?q=[query param]&include=[entities]
Trouble: No response of the phone numbers that need to be searched for making a call When we get 100 call logs and their contacts from Freshsales, the results almost is limit requests (As the attached photo)
Trouble: No detailed description for the datetime filter (eg: updated_at >= ‘2020-11-05T00:00:00’)
Please let me know how to figure out these issues.
Trouble: No response of the phone numbers that need to be searched for making a call
Can you please elaborate on the issue here?
To increase the API limit request, please send an email to
Are you looking for listing leads/contacts which are updated after a specified time?
You can search using phone_numbers provided you include the entity. I had created a lead with phone number ( say (234) 567 8901 ). To search, API is /api/search?q=2345678901&include=leads
You can reach out to
firstname.lastname@example.org and mention your requirements of increased API limit.
Yes, we wish to have the API for listing leads/contacts which are updated before/after a specified time or in a range of time or something is similar (From date to date)
Sadly, this is not possible. I will take this as a feedback.
We could not find any API for users. We would like to get the user ID and user roles to assign the phone numbers/Extension to an admin/agent/…
UserId ( owner id ) can be found under either owner or user in most of the APIs response. You can include=“owner” if not returned by default. Loggedin user role can be found in
In the scenario, the agent searches contact with names. So, we expect the phone number will be shown up in the result of the call widget.
Because the phone number is not included in the API response. Please guide us in this case
You can search with the contact and get the id of the contact. With this id, you can fetch all the details which has the phone number. Hope this helps.
Can you please post as new topic with more details.
Can you please define the use-case you are trying to solve in a new topic so we can check if it can be optimized?
Thank you for raising this in a new topic. We generally prefer to keep the entire topic specific to the original questions being raised.
A post was split to a new topic:
Freshsales Contact search