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App Platform
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1

I want to put Freshdesk app in left sidebar but it should not take the full page. What placeholder should I use for this? Please let me know as soon as possible.

3

Hi @Swagata_Mandal ,

Since the left sidebar is called the global sidebar, the only options supported are full_page_app and cti_global_sidebar. Hence the mentioned use case does not have any placeholder available in Freshdesk.

Below is the list of supported Freshdesk app locations.

  1. In the global navigation pane
    • full_page_app for rendering the app in the global sidebar, when clicked the app page occupies the entire viewport.
    • cti_global_sidebar for rendering the CTI app.
  2. In the ticket details page
    • ticket_sidebar renders the app in the right sidebar
    • ticket_requester_info renders the app in the requester details tab
    • ticket_top_navigation renders the app in the top navigation bar
    • ticket_attachment rendered when you click the attachment icon in a ticket conversation editor
    • ticket_conversation_editor rendered when you click on ticket conversation editor
    • ticket_background to run the app in the background
    • time_entry_background to run the app in the background of the time entry modal
  3. In the Contact Details Page
    • contact_sidebar renders the app in the right sidebar
    • contact_background to run the app in the contact background
  4. In Contact List with contact_list_background to run the app in the background
  5. In the Company Details Page with company_background to run the app in the background
  6. In Company List Page with company_list_background to run the app in the background
  7. In New Ticket Page
    • new_ticket_requester_info renders the app in the Contact Details tab
    • new_ticket_background to run the app in the background
  8. In New Email Page
    • new_email_requester_info renders the app in the New Email tab
    • new_email_background to run the app in the background

Refer to the Chennai workshop sample placeholder app for more details.