Hello Team,
I’m looking to integrate my SMS solution, VoidFix Gateway, with Freshworks CRM. Could you please share the relevant documentation or guidelines for integration?
Additionally, I’d like to explore the possibility of listing VoidFix Gateway on your marketplace, enabling users to select it as their SMS provider as VoidFix Gateway in place of Twilio.
Looking forward to your support.
Best regards,
@Jivtesh_Ahuja - Could you please check this and assist the requirement.
Thanks in advance!
Hi @Nishit_Shah ,
The required resources are available in the top navbar of community as depicted in the screenshot below
Here are some of the resources that you will find useful.
Regards,
Thakur
I’ve reviewed the entire document and understand it well. My question is: is it possible for my customer to use VoidFix Gateway as their SMS provider? In other words, can all outgoing SMS messages from my customer be routed through VoidFix Gateway? I’d appreciate your thoughts on this. Thank you!
@Praveen_Kumar_K Could someone from product team of FCRM pitch in here to address this query?
Hi Nishit,
If you’re planning to integrate with Freshworks CRM, I’d recommend starting with the Freshworks Developer Platform and its CRM APIs. Most third-party SMS integrations use the available REST APIs and webhooks to send messages, track delivery status, and log SMS activity against contacts or deals.
For marketplace listing, you’ll likely need to build the integration using the Freshworks App SDK and follow their app submission and review process. If your gateway supports standard REST APIs, the integration should be straightforward.
It would be great if the Freshworks team could share the latest documentation or any specific requirements for SMS provider integrations and marketplace onboarding. I’m sure others in the community would find it useful as well.
