Request template throws error in production


Recently, I had an issue with making an API call in platform version 2.3

But now, it is resolved and I can able to make requests in 2.3.

But after publishing the application the request templates throw an error stating that there’s an error in the request.

But if I replicate the scenario in the local it works fine.

Any advice on this?

Thank you.

Hey @Bene_Immanuel, DMing you for some details.

Hey @Bene_Immanuel,

We have released a new version of FDK. Please update to the latest version and try this.



I have updated to the latest version of the fdk (9.0.4).

But still, this issue persists.

Could you please check on this?

Thank you.

Hey @Bene_Immanuel,
Can you share the request template and also the query fields how they are passed while invoking?

Hi @zach_jones_noel,

Sure! please find the data below.

"getTickets": {
        "schema": {
          "method": "GET",
          "host": "<%= iparam. freshdeskSubdomain %>",
          "path": "/api/v2/search/tickets",
          "query": {
            "query": "\"<%= context.query %>\""
          "headers": {
            "Authorization": "Basic <%= iparam.freshdeskEncodedApikey %>",
            "Content-Type": "application/json"

Also can you please share the invoking snippet as to how the query parameter is passed?

CC @Nadeem_Bhati

Hi @zach_jones_noel,

const getFilter = (status) =>{
    let statusExpression = [];, index)=>{
        if(index === 0){
            statusExpression.push(` OR status:${s}`);
    return statusExpression.join("");
 const filterDate = new Date();
      filterDate.setMonth(filterDate.getMonth() - 5); // 5 bcs month starts at 0
      if(!filterDate.getMonth()) filterDate.setMonth(1)
      const filter = `${filterDate.getFullYear()}-${filterDate.getMonth().toString().padStart(2, "0")}-${filterDate.getDate().toString().padStart(2, "0")}`;

      const queryString = `updated_at:<'${filter}' AND (${getFilter(ticketStatusField)}) AND ${flagField}:null`

Hope this help!
Thank you.

Hey @Bene_Immanuel,

I’m suspecting something with getFilter(ticketStatusField), can you share the CURL command with multiple status values and also log the context value before request.invokeTemplate.