hi guys, I am new to this community.
I have a doubt. How can I retrieve the Freshdesk ticket id if I have a conversation on Freshchat (via the apis)?
@Zach Can you tell me if this is even possible?
Hello @Aditya_Gupta I do not see a way to get the associated Freshdesk ticket from the conversations endpoint of the Freshchat API.
Here is the API documentation: https://developers.freshchat.com/api/#conversations
Sorry I wasn’t much help here.
I assume you want to convert a conversation into a ticket and then get the ticket ID that has been created?
You could try filtering the ticket list using information like time of conversion and requester name etc.
You can maybe try this as well and filter the conversation?