Is it possible to configure a ticket update automation rule to trigger when an agent, requester or the system does the update?
The use-case that you are trying to solve is quite possible. Please try exploring the Automations provided by the Freshdesk. Attaching a link that might be helpful - Create automation rule
Have a good day!
Hi @Anand_Chandran ,
Many thanks for this.
I have that working already but it only appears to allow you to create an automation rule where the performer is the following :- agent, requester, requester and agent, or system, but not combinations.
I need an option that makes the performer for the rule: agent and requester and system. I could do this with two rules but I am limited only one call to create the rule and you can only create one rule per call.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.