Schedule Export API access

Hi there,

I’d like to use the Freshdesk feature Reports > Schedule Export for generating reports every hour. I could see there are two ways of getting this done (i.e. By using Email or API). While using API, how can I access the data, since it throws me the below error?

  "access_denied": true

Am I missing something here?

Can you please guide me on this?

Thank you.


Hi Rajeswaran.
Just checking, did you get this error when you are accessing the URL along with the API key?
If not, can you try this command:

curl -v -u API_KEY:X -H "Content-Type: application/json" -X GET 'URL'
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Yes @tejakummarikuntla


Hi Rajeswaran,
are you using the Admin’s API Key who created the export? if not, do the role API Key has report export privilege?

I tried recreating the issue, if it’s the same person who created the export and using their API Key to fetch it’s working great.
If possible, could you share a bit details about the scenario?

Hi @tejakummarikuntla Now it’s working as expected. I tried creating and accessing with the same agent (With Admin access). I could get the data.

Thanks :slight_smile:

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