Hello, currently a query that I make this way returns a list of tickets
https://company.freshdesk.com/api/v2/search/tickets?query=“priority:3 AND cf_claim_status:‘Waiting Submission’ AND type:‘Claim’”&page=1
As you can see there is a list of tickets with “product_id” fields…
Is there a way i can query a list of tickets with product_id NOT IN an array of given id like so:
https://company.freshdesk.com/api/v2/search/tickets?query=“priority:3 AND cf_claim_status:‘Waiting Submission’ AND type:‘Claim’ AND product NOT IN [80000004115]”&page=1
This query does not work. Any pointers appreaciated.