Sending HTML to parameter body in notification and conversation

App Platform
,
1

The parameter body asks HTML to put text into the parameter. Now I want to send these line of text:

programma : C:\Run 2\mYAPP.exe 
datum userfile : 07-10-2024 
datum bijbestellingen : 05-11-2024 
database locatie : C:\MY APP 
database grootte : gsn.dat (174 mb)

If the text is sent to freshdesk, the text is in one line and doesn’t use a cariage return on screen. But if I use “programma : C:\Run 2\mYAPP.exe
” the “
” will not converted in freshdesk as a cariage return.

How do I convert my lines of text to freshdesk, so that freshdesk will show correctly?
Is it also possible to use tables?

I’m using delphi ad desktop application.

2

Hi @jkuiper

Do you want to add multiple line notes in Freshdesk ticket notes section.
If yes, please send any sample body.

3

This is an example of my JSON:

{
    "body": "programma             : C:\\Run 2\\MyApp.exe\r\ndatum userfile        : 07-10-2024\r\ndatum bijbestellingen : 05-11-2024\r\ndatabase locatie      : C:\\RUN 2\r\ndatabase grootte      : gsn.dat (174 mb)",
    "private": true
}
4

Hi @jkuiper,

To add multiple lines in ticket notes, you can use the < div> and < br> tags.

Here’s an example of the body payload format you can use:

image
image1153×159 12.9 KB

This will render your ticket notes as shown in the example image below:

image
image1220×280 24.6 KB

5

Problem solved. Thank you.
I used TNetEncoding.HTML.Encode in Delphi to convert strange characters into HTMLcode. but its seems you don’t have to do it.