Set Options of Ticket Property Fields

App Platform
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1

Hey guys!

We have this method Set Options of Ticket Property Fields to set the options in a specific values in a drop-down list, including the status field. But we can’t set the options in the status on the reply button:

desk status
desk status1301×616 71.8 KB

And in the ticket list:

desk status 2
desk status 21298×559 56.9 KB

Is there a way to set the status in this places as well?
Or is it possible to remove the status field from these places?

Usecase: I build an app that works like a status workflow: from status “A”, you can only go to status “B” and “C”.

2

@samuelpares,
Unfortunately, it is not possible to remove or hide status from ticket list and in the reply buttons,
Mean while let me check with the product team and get back to you at the earliest :slight_smile:

Thanks

1 Like
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@samuelpares,
I had checked with the product team, they said it is not possible at the movement, and there are no such plans to implement in near future. kindly keep an eye on what is a new section.

Thanks

1 Like
4

Thanks @Santhosh

For those who has the same needs, at least for the the Reply button, I managed to do something:
Listen for ticket.propertiesUpdated and if the new status is not compatible with what you want, just call event.helper.fail(‘errorMessage’) - the comment will be added but the ticket will not be updated to the new status.

3 Likes
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@samuelpares Do you know if we can call event.helper.fail without the error notification?

11

Did you find a solution for this? I am also looking for the same.