Strange Behavior in Freshservice account

Hello Team,

In the customer’s Freshservice account, customer has created an automation.

Automation Scenario: The custom field (name: department) will be enabled while creating a ticket and will be disabled once the ticket is created.

But the main issue is, I am unable to get all the dropdown options from the “department” field as the choices array coming as an empty array.

I am using the latest ticket_form_fields API to get the ticket fields.

Please let me know if you need any more information.

Customer’s Freshservice instance:

Akhil S K