Support for Signed JWSs are not supported error while validating Freshchat Retrieve account information API

[Abdul_Ghani]

1. I’m facing error while validation of Freshchat domain for a verify button in my installation page, I attached the screenshot of error in console page, network logs for referances

function verify() {
 
  try {
    var response = client.request.invokeTemplate('verify', {
      context: {
        freshChatUrl: freshchat_domain.value,
        freshChatKey: freshChat_key.value,
      },
    })

    console.log('response', response)

    if (response.status == 200) {
      alert('Verified Successfully')
      verified = true
    } else if (response.status == 401) {
      console.error('Error: Domain or API key is invalid')
      verified = false
    }
  } catch (error) {
    console.error('Error while verify', error)
    verified = false
  }
}

// Call verify function when needed

function validate() {
  return verified
}

localhost.har (6.9 MB)

requests.json ===>

    "schema": {
      "protocol": "https",
      "method": "GET",
      "host": "<%= context.freshChatUrl %>",
      "path": "/v2/accounts/configuration",
      "headers": {
        "Authorization": "<%= (context.freshChatKey) %>",
        "Content-Type": "application/json"
      }
    }
  }

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Abdul_Ghani,
To help you with this query, I’ve shared this concern with the required teams.

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Abdul_Ghani,

Can you share the CURL command used in Postman and the latest requests.json (if any schema changes)?

[Abdul_Ghani]

Hi Jones,

we don’t have any changes so far

Please find the CURL copied from postman

var request = require('request');
var options = {
  'method': 'GET',
  'url': 'https://swethaganesh-614364492894024874-886a94070284f1316927872.freshchat.com/v2/accounts/configuration',
  'headers': {
    'Content-Type': 'application/json',
    'Authorization': 'Bearer eyJra````````````````````````````````````````````YytPg'
  }
};
request(options, function (error, response) {
  if (error) throw new Error(error);
  console.log(response.body);
});

Also, Rquestes.JSON for your reference

  "verify": {
    "schema": {
      "protocol": "https",
      "method": "GET",
      "host": "<%= context.freshChatUrl %>",
      "path": "/v2/accounts/configuration",
      "headers": {
        "Authorization": "Bearer <%= encode(iparam.freshChat_key) %>",
        "Content-Type": "application/json"
      }
    }
  }

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Abdul_Ghani,
I see that the request template uses bothiparam and context.

If I understand correctly, this request is being made from custom iparams page, so both domain and api key would have to be passed via context.

@Abdul_Ghani

requests.json ===>

    "schema": {
      "protocol": "https",
      "method": "GET",
      "host": "<%= context.freshChatUrl %>",
      "path": "/v2/accounts/configuration",
      "headers": {
        "Authorization": "<%= (context.freshChatKey) %>",
        "Content-Type": "application/json"
      }
    }
  }

This requests.json that was previously shared is correct where both freshChatUrl and freshChatKey are passed via context but the change needed is

"Authorization": "Bearer <%= encode(context. freshChatKey) %>"