Support ticket - Frontend app - data method - get ticket data replies - full conversation

App Platform
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1

Hi, is it possible to get all the messages / full conversation in the ticket?
i tried with client.data.get('conversations') but this method is not supported for support_ticket app.
and client.data.get('ticket') doesn’t return any relevant info about the replied in the ticket.

Thanks

2

Hi @Gorancho_Sirkarovski

I don’t know if there is a method to get it directly in the client but alternatively you could add an SMI to your app (Freshworks Developer Docs | Build SMI apps) and call the FD API to get the full conversation for the ticket.

Hope this helps.