Also would like to add to this request the ability to utilize Azure DevOps as a DevOps Integration for Project Management in freshservice. Being able to leverage the entire Microsoft ecosystem would be a major benefit and reduce context switching for companies who rely so heavily on MS products for business applications.
I am sure then support may have directed you to the incorrect forum. On this forum, usually, developers have development queries about apps they are building, and we try to help them out. But based on what you’ve asked, it appears like a feature request, as you rightly called out.