The attachment & emoji buttons are hidden in chat widget

Hi team,

We created a marketplace app.

App Functionality : If an user send a message, app will make an api call to our backend and user will get an response based on their query automatically.

We are calling the freshchat conversations api from our backend to respond the user.

Doubt / Query : When user send the first message from the widget, attachment & emoji buttons are visible (

). Once the user receives a response both the buttons are gone (


Can anyone help us with the solution how to make it visible always.?

Note : We are passing the “actor_type” parameter value as “bot” in the conversations api (

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