The backend events are not getting triggered

Hello Team,

I have created an integration APP and I am using a webhook in it for the Freshsales.

I can see that the post call is successful to the webhook URL, but I am not getting any trigger in the custom APP.

Can anyone please help here as this is the most critical issue and it is affecting the customer’s production account.

Akhil S K

Hello Team,

The error:

Hey @Akhil_Kulkarni,

Were you able to confirm if the app and account are still active? Could you confirm that?

If it fails on a customer account, could you please create a support ticket by sending the details over an email to


The issue is resolved.

Thanks for the support.

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Thanks for sharing this update @Akhil_Kulkarni . If either you or @Raviraj is aware of what solved this problem, it would be great if you could share the brief insights for the broader community to benefit from.

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