The paid app is not visible after installed into the account

One of the accounts we installed the paid app successfully. after the installation, functionality is working as expected but that app is not listed in the application list. also, we are unable to reinstall from the app gallery.

Steps, we tried:

  1. Hard refresh the page.
  2. Cleared the cache and cookies.
  3. re-logged into the account

Still, we are not seeing the app in the installed list.

Hi @KTP,

We have found an issue in the Freshservice gallery for installing the paid apps. We are working on the fix. I will let you know after it gets fixed soon.

Thanks for reporting!

@KTP The issue has been fixed. Please check after 2 hours.

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Thanks for the Update @Raviraj

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