The ticket creation is unsuccessful during the integration of freshservice and servicenow

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1

Hi All,

I had created a serverless app which Integrates Freshservice and servicenow ITSM bi-directionally. The app doesn’t throw any error but there are no tickets created on either tools.
Note: There is no Test environment to test the app.
Could you please assist with the same.

2

Hi @Sharmila_Shankar

Can you confirm on when the app should create a ticket and if you can share how this is setup in your app?, if its listening for some product events to trigger the ticket creation API?

Thanks

3

Hi Pulkit,

App must create a ticket each time the scheduler syncs with servicenow tool. Each time a ticket/request is created in servicenow, it must be created in freshservice as well.