Ticket Export issue in Freshservice

[Bene_Immanuel (Benny Immanuel)]

Hi,

When I tried to export all the tickets in FreshService, the total ticket count seemed to be changing also when I checked the total count of the data in the Excel and the total count in the view page the numbers don’t add up.

I guess the total count is messed up.
Can anyone confirm this?

Thank you.

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Bene_Immanuel,
I’ve shared this query with the Freshservice team.

[Bene_Immanuel (Benny Immanuel)]

Hi,

Thank you for helping out, @zach_jones_noel.
Appreciate it

[Bene_Immanuel (Benny Immanuel)]

Could you please loop me on the ticket?

I see that the ticket has been raised to FD support will they be able to address this issue?

Thank you.

[zach_jones_noel (Jones Zachariah Noel N)]

Hey @Bene_Immanuel, you are part of the ticket.

I see it is merged with another ticket.