Hello team, I’m building a custom app for FreshService. It’s quite simple; it just collects some data and makes some updates on the ticket. It’s supposed to be found in the Ticket Sidebar, but for some reason, it doesn’t appear. However, if I try to change the product to Freshdesk, it appears normally in the Ticket Sidebar. I thought that maybe there was something wrong with my code, so I tried the Your First App template, but it still doesn’t appear in Service, only in Desk. Am I doing something wrong?
Hello @Matheus_Henrique_Per, what happens when you run fdk run? When you navigate to the ticket in Freshservice, are you appending &dev=true to the url? Need to do it in this manner instead of ?dev=true since the url for a ticket in freshservice already has a parameter appended indicating the tab that the ticket is showing (?current_tab=details ). When you do this local testing does the app appear in the ticket sidebar?
Hello, when I run the FDK, I don’t receive any errors, and when I change the URL to dev=true, the app doesn’t appear in the sidebar. The most strange part is that if I change the product in the manifest.json to “freshdesk”, it works fine. The same happens to your_first_app Template.
in the console it dosen’t give me any error as well.
Hey @Matheus_Henrique_Per,
Do you see any errors on browser’s console? Wanted to also confirm if only ticket_sidebar has this issue or if other placeholders also don’t render on your Freshservice instance?
Hi, after testing it out, we didn’t find any issues in the console.log. When I ran it as a full_page_app, it worked fine. The issue appears to be only within ticket views.