One of Our Marketplace applications (Auto Timer App) in Freshdesk behaves differently to a customer,
EX: When a ticket is created, and the agent views the Ticket.
In the above scenario, our app starts the ticket timer using the data method,
The timer starts with a negative number.
We suspect the data method was not working properly.
@venkatesh,
Good day!
I had investigated the logs and Found there is some issue with the product, i.e the value which you are getting from data method is from the product, I requested the product team to verify this case.
Kindly allow us some time to debug further.
Can you please let us know if this issue is still happening for the newly created tickets? Or was it just a one-time thing that happened to just one ticket?