Token not found in freshchat api

Product
,
1

``` https://api.freshchat.com/v2/users/ ````
I am using freshchat’s free account. (https://jhjhvj.myfreshworks.com/).
All api calls are giving token not found error. I have given authorization Bearer token from Postman and set my API key as the token. Please help…

3

Hi @Darshil_Patel ,

Welcome to Freshworks Developer Community and wish you a happy new year :fireworks: :bouquet:

Could you please share the request details or postman collection showing how are you accessing the method to take a closer look?

Regards,
Thakur

4

@Darshil_Patel
Good Day!
There are multiple ways to use Freshchat API

https://api.freshchat.com/v2/users/ → you can use this API if you know the region,
i.e api.region.freshchat.com (refer to these for more reference) :point_down:
Freshchat API Token not working 400 error
Domain to be whitelisted for Freshworks products APIs - #5 by Raviraj

if you know the standalone Domain name of Freshchat :point_down:
I think you need to use xxx.freshchat.com/v2/agents

if you are using inside Freshsales & Freshsales Suite domains.
use
https://*.freshworks.com/crm/messaging/v2/agents
(or)
https://*.myfreshworks.com/crm/messaging/v2/agents

Hope it helps :slight_smile:

Thanks

5

@Santhosh @Thakur_Ganeshsingh mine is freshchat’s trial account. The url has myfreshworks

image
image1474×465 47.9 KB

in it. So which url should I hit for API.

6

Try one by one and find the right base URL
api.freshchat.com - US
api.eu.freshchat.com - EU
api.in.freshchat.com - IN
api.au.freshchat.com - AU

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All of them giving same error

8

Hi @Darshil_Patel ,

Could you please try using API Key as shown below

curl --location 'https://<domain>/crm/sales/api/contacts/26002993564' \
--header 'Authorization: Token token=<your_api_key>'

Regards,
Thakur