Too many requests issue in freshdesk api call


We are trying to install app on one customer but we are getting this error in api call.

Here is the screenshot

Can you please let me know the solution ASAP as customer is waiting.


Hi Bahuguna,

This error is generally caused when the rate limit for the account is breached. There are defined limits for the number of requests that can be made in a specific time frame. You can find more details regarding this here