Trigger API Call When a Customer Adds a CC in the Freshdesk Portal

App Platform
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Hi Thomas,

Thanks for your helpful answer earlier!

I’ve successfully set up the “addPeople” event listener. Now, my next goal is to send this data to an external API from my End-User app. I tried following this guide: Freshdesk Request Method Guide, but I’m encountering a “403 Route Not Allowed” error.

While investigating this issue, I came across a post mentioning that the request method is not allowed in End-User apps: Community Post.

I’ve also looked into Server Method Invocation (SMI) Apps, but they appear to rely on the request method as well.

Do you have any suggestions on how I can send the email addresses from the cc_mails field on a ticket to an external API?

Any help would be appreciated!