Topics tagged product-events

Topic	Replies	Views	Activity
Issue with Serverless Events: onTicketUpdate Not Returning Data, onConversationCreate Not Triggering Customize x Workflows freshservice , product-events , custom-app	2	15	March 21, 2025
Does Freshservice Change Management Support an OnConversationCreate Handler? App Platform serverless , freshservice , product-events	1	14	March 19, 2025
change.submitNote Event Always Returns Undefined in Freshservice (Platform v3.0) App Platform changes-api , freshservice , events-method , app-lifecycle-events , product-events	1	10	March 19, 2025
Need Support for Updating UI/UX from onExternalEvent in Custom Freshdesk App App Platform custom-app , freshdesk , serverless , product-events	1	19	March 18, 2025
Product event not getting triggered in Freshservice App Platform freshservice , serverless , product-events	14	698	February 25, 2025
Trigger API Call When a Customer Adds a CC in the Freshdesk Portal App Platform product-events , custom-app , freshdesk , rest-api , portal-customization	4	43	February 20, 2025
Issue: Ticket Create Event Triggers Ticket Update, and Ticket Update Triggers Twice App Platform freshservice , serverless , product-events	8	55	February 21, 2025
Does the onTicketUpdate event get fired when Freshdesk empties the trash after 30 days? App Platform freshdesk , product-events	8	50	February 21, 2025
Onarticleupdate event triggering twice for single update App Platform custom-app , freshdesk , product-events	0	13	January 16, 2025
Product event not triggering for CSS (onMessageCreate) in 3.0 App Platform global-apps , custom-app , app-setup-events , freshchat , product-events	0	7	January 15, 2025
Freshworks Omni-Channel Account - Agent Status Change Product Event Sends Wrong Data Product freshdesk , product-events	0	9	January 13, 2025
New product event "onTimesheetCreate" not working App Platform freshservice , custom-app , freshworks-cli , product-events	1	17	February 26, 2025
Syncing Backend onCoversationCreate event to Frontend actions App Platform serverless , custom-app , freshworks-cli , product-events , freshdesk	4	39	November 15, 2024
Service Catalog sub-categories Customize x Workflows freshservice , product-events	1	441	October 22, 2024
How to setup retry when the per minute limit is reached for request methods App Platform freshsales-suite , product-events , serverless , request-method	4	52	January 9, 2025
Unable to use $db.set in server.js App Platform product-events , serverless , freshsales , coverage , app-listing	1	34	January 9, 2025
Ticket create Product event triggered twice on attachments App Platform freshservice , product-events , serverless	3	80	January 8, 2025
Unable to test Platform 3.0 apps that are built on Freshdesk and Freshservice modules App Platform serverless , freshdesk , freshworks-cli , product-events , app-listing	4	134	December 13, 2024
Products evemts in 3.0 App Platform global-apps , serverless , product-events	1	36	October 24, 2024
Tickets and conversation removal limitation Product rest-api , product-events , freshdesk	0	51	July 25, 2024
Help Required: Empty Data Object in onScheduledEvent Payload App Platform freshdesk , scheduled-events , product-events , custom-app	2	110	October 21, 2024
We want some ideas for bulk ticket update? Ideas custom-app , freshdesk , product-events	1	78	July 17, 2024
how to create a survey results and response dashboard into Freshdesk from Survey Sparrow Customize x Workflows freshdesk , serverless , integration , custom-app , product-events	0	52	July 4, 2024
Product event payload for Freshdesk onTicketCreate event missing account_id App Platform freshdesk , serverless , custom-field , product-events , custom-app	3	128	September 17, 2024
How to show a notification on freshdesk frontend app icon Customize x Workflows freshworks-cli , product-events , custom-app , freshdesk	4	397	December 1, 2022
Serverless product event onContactDelete not triggering App Platform product-events , serverless , custom-app , freshdesk , app-setup-events	3	115	August 21, 2024
New ticket.cannedResponseInserted event in ticket details page Ideas product-events , freshdesk , react	3	161	May 21, 2024
Schema update (Custom object update) - Freshdesk App Platform product-events , custom-app , freshdesk , entity-storage	2	85	August 15, 2024
Access Freshsales data from Serverless - data beyond the event App Platform freshworks-cli , serverless , custom-app , freshsales , product-events	3	158	May 9, 2024
onTicketUpdate product event update by agent details required App Platform custom-app , product-events , serverless , freshdesk	2	122	July 2, 2024