Trigger Time Events, like onTimeEntryDelete

App Platform
1

I built an app long ago and it Is still running, it triggers as soon as someone.

Enters time In a ticket - onTimeEntryCreate
Edits a time in a ticket - onTimeEntryUpdate
Deletes time in a ticket. - onTimeEntryDelete

I was looking at updating this to 3.0, but can not figure out for the life of me on how this should be done. Seams like the handlers are not there any more? Asked an AI and it wanted me to trigger on all changes on all ticket. Seams to me to be a rather dumb idea. So was and am hoping some of you might share some light on this.

2

Hi, thanks for reaching out to the freshworks developer community!
The mentioned events are still supported in platform version 3.0, so you can continue using:

For migrating your existing app to platform version 3.0, you can follow the manual migration guide here:
https://developers.freshworks.com/docs/app-sdk/v3.0/service_user/migration-guide/

Alternatively, you can also use the AI-assisted migration using Developer Copilot (in VS Code):
https://developers.freshworks.com/docs/developer-copilot/features/#ai-assisted-app-migration

Once done, you can run fdk validate & fdk pack to test the new changes and then upload your latest version to the your developer portal.

If you’re still running into issues while migrating the app, feel free to share your configuration and we can help take a closer look.

Rohan Kokkula
Developer Relations, Freshworks

1 Like
3

Hi @Rohan_Kokkula1

Are you sure? I can not find a single word of It in the documentation. For v.2.3 it is documented. Do you know if it’s written somewhere? I will check the migrations documentation also that you sent.

Again, thank you

4

Hi,

You can have a look at the v3.0 docs here: Freshworks Developer Docs | Configure onTimeEntryCreate, onTimeEntryUpdate, and onTimeEntryDelete

1 Like
5

Hi,

So, this community is just as it should be - pretty dang awesome!
@Rohan_Kokkula1 thank you for the documentation, figured out where I went wrong - support ticket / common. Now it just works and v3 and all.

6

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