Trouble Integrating Third-Party APIs with Freshworks CLI Apps

[kimon]

Hello

I am developing an app using the Freshworks CLI & facing issues while integrating a third-party API. Specifically; I am unsure about the best practices for handling authentication tokens securely & managing API rate limits.

Additionally ; I am struggling with error handling when the API responses are delayed / fail intermittently. I have checked https://community.freshworks.dev/t/how-to-call-specific-third-party-api-on-creation-updation-of-ticket/8102- splunk documentation guide but still need help.

Does the Freshworks platform provide any built-in utilities or patterns for these scenarios?

Any advice / references would be greatly appreciated!

Thank you !

[Anish]

Hi @Kimon,

Greetings!

Thank you for reaching out to the developer community.

Could you please share more details about the challenges you’re facing or how we can assist you? For example, if you need guidance on making third-party API calls on what action, feel free to let us know.

Regarding secure credentials, you can store them in iParams as secure iParams. Here’s a helpful resource:
Freshworks Developer Guide - Secure iParams

Additionally, for information on API rate limits, please refer to the following link:
Freshdesk API Rate Limits

Hope this helps! Let us know if you need further assistance.

Thanks
Anish