I’m trying to send a basic modal confirmation every time a ticket is open, i found * ticket.propertiesLoaded.
at the moment i achieved send de modal confirmation when in the side bar clicked the app name, but really isn’t that i need, how can i implement that a event occurre when a ticket is open?
do you want to open a confirmation modal as soon as a ticket details page is opened? is my understanding correct?
If so could you try the ticket_background app location? that might help you to show the confirmation dialog as the page load without opening the app in the sidebar.
Hope this helps!
it`s work for me, thank you so much
Currently achived send the modal confirmation when the properties are loaded, but, following the console in web browser i find that when spend time in give a respond, some like a “request time” expire and the buttons in the modal stop working.
in documentation i found the timeout request is 10 seconds Interface methods but i need extend this time for the agent to respond indepently of time.
This is my function to send the Confirmation.
If the agent respond in less than 10 seconds send a console.log(“WORKING”)
but if it takes more than 10 seconds:
error in console